National Church Residences is an innovative and forward-thinking provider of caregiving services to seniors, employing hundreds of caregivers throughout the US.
Our final deliverable consisted of a roadmap of seven initiatives—ranging from adjusting internal processes to building digital products—all focused on addressing the opportunities found in our focus groups. Through this project, we were able to identify how issues throughout the caregiver journey had a deeper impact on the organization as a whole. National Church Residences will use this deliverable to align other key stakeholders on steps forward.
ZoCo team members were professional, knowledgeable and passionate about their partnership and work with National Church Residences and the Caregiver Journey. Through focus groups and analysis, we were able to identify action items to improve the caregiver and patient experience in key areas. We appreciate the collaboration and engagement with ZoCo throughout this process!
Customer Journey Development
Ideation & Strategy Workshop
Service Journey Workshop