We practice problem finding before problem solving.

Our process involves coming up to speed quickly on the holistic view of your business—listening to your customers and stakeholders to learn their problems, attitudes, and behaviors beyond your product or service.

First we immerse ourselves in your problem.

We’ll begin by uncovering opportunities and pain points through collaborative workshops and qualitative research activities. We’ll challenge assumptions and look beyond behaviors to understand the motivations and beliefs of your audiences.

The end game? Building a strong foundation through R&D to guide the rest of our work.

Interviews and Focus Groups

Ethnography

Customer Journey Development

Brand Strategy Workshops

Future Vision & Ideation Workshops

Trend & Technology Research

Then we interpret what we learned.

Next, we distill the complex discovery results into key insights. We analyze information to align and prioritize opportunities, building a roadmap and guiding project principles.

“Sounds nerdy,” you say? It is, but it drives success for your project and helps define our strategy moving forward.

Opportunity Report

Customer Segmentation

User Stories

Experience Assessment

Product Roadmap

Launch Strategy

Next, we ideate on a solution.

With a strategy to guide us, now we make it come to life. Endless ideas, sketches, and iterations: the perfect storm to push beyond the obvious to a stand-out solution.

After we think we’ve got it, we validate concepts and priorities with users and stakeholders to verify the path forward.

Prototype Design

Rapid Design Sprints

Usability Testing

Validation

Finally, the solution will make an impact on your business.

All the groundwork laid impacts business goals and objectives. Our clients are proof.

See Our Work

FreshTrak

Brand Strategy, Digital Experience, Research & Discovery

W*nder

Brand Strategy, Digital Experience

ReadySkill

Digital Experience, Research & Discovery

Farrow

Brand Strategy

Learn more about our thought process, ideas, and more.

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