Senior UX Researcher

We’re actively hiring our next Senior Researcher!

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We design to improve people’s experiences.

ZoCo believes in empowering people, reimagining futures, and bringing bold visions to life—all through designing products people love. Whether crafting a digital tool, mapping an ideal service journey, or uncovering the root of a complex problem, our focus is on translating an understanding of people into confident and powerful design.

Why work here?

ZoCo was named to the 2021 Inc. Best Workplaces in the nation, top six in Ohio, for a reason. We can promise you skill development, impact, and camaraderie unlike any other.

  • Learning: Our experimental, fast-paced nature means you will constantly be learning, challenging your comfort zones and growing your skills even beyond A-player status. Ambitious yet humble folks thrive here, where the desire to find a better way is prioritized and your company invests in your development. ZoCo’s ever-evolving practice means no two days are the same and adaptability prospers. If you want to be at the top of your game, you come to ZoCo. 
  • Impact: We attract bold thinkers and romantics who aim to make a difference through their work. Your efforts here will elevate the experiences of others, uplifting those we design for to live more meaningful and dignified lives. We’ve impacted the most hairy human-challenges, from addiction recovery, to food-insecurity, to the future of senior care. If you work at ZoCo, you believe in abundance, and will provide your skillset to purpose-driven brands.
  • People: We prioritize our people, applying our love for human-centered design into how we nurture relationships within our team. We have your back, and there’s no question your team would go to bat for you. We provide balance to support who you are outside of work, and we strive to ensure no one is overloaded so you can bring energy home rather than feel depleted. You may come for the work, but you’ll stay for our people.

 


The Senior UX Researcher Role

The Senior UX Researcher plays a vital role within the ZoCo team, taking on leadership of your own projects, supporting the creation of research processes, and working directly with clients to understand their needs and objectives. Actively driving collaboration among the creative team and advocating for human-focused design practices that create thoughtful and effective design solutions will be among your primary duties. You will provide focused attention to translating insights and opportunities into actionable tactical design implications. You are an experienced UX Researcher who can lead generative research projects and develop insights, leveraging both qualitative and quantitative data, to inform our experience design, product design, and brand practices.

This role works frequently with our account team but is also detail-oriented and able to set timelines for their tasks and meet them. You will work closely with leadership and your peers to ensure the team’s output aligns with to project scope, client goals, and high strategic standards. 

You’re an essential part of our Experience Design team and are empowered to bring the client’s vision to life while leveraging ZoCo’s superpowers of insight and imagination. The work you’ll do will shape your career, build the legacy of our studio, and enable the health of the business you work within—all while providing meaningful impact to our clients and the people they serve.

In this role, you must be able to:

UX Research Responsibilities (85% of your role)

  • Leverage a toolbelt of mixed research methods with the understanding of when to apply which method in each situation
  • Create all research study materials, including deliverables like screeners, discussion guides, surveys, usability tests, and make tools
  • Facilitate remote and in-person workshops, interviews, co-creation sessions, usability tests, and focus groups — whether with the client team or their external audiences
  • Analyze research findings collaboratively using techniques like coding and clustering
  • Articulate research findings into accessible, story-driven reports outlining the themes and opportunities
  • Translate research themes into easy to understand design concepts, especially in relation to digital experience design
  • Collaborate with your design peers and provide thoughtful feedback and discussion
  • Contribute to the development of customer journeys, wireframes, content, and visual designs
  • Work closely with the design and UX teams to align our work to research insights—you are the user advocate and insight expert for new ideas

Research Leadership Responsibilities (15% of your role)

    • Mentor and support less experienced design/research peers on research projects and initiatives
    • Support the creation of and improve upon UX processes to lead more efficient, thoughtful, and impactful solutions
    • Provide thoughtful critical feedback to your peers to ensure the highest quality deliverables

What you’ll bring with you:

  • 4-year degree or equivalent work experience related to this role
  • 3–5 years of experience conducting quant & qual research
  • Portfolio or case stories demonstrating experience in UX research 
  • Example of experience with generative research processes
  • Excellent presentation and interpersonal skills are required
  • Experience as lead designer or researcher is preferred
  • Strong competency with quantitative analysis in spreadsheets
  • Meticulous attention to detail and exceptional organizational skills
  • Proficiency in Excel or Google Sheets
  • Experience facilitating various qualitative and quantitative research methods
  • Experience distilling research findings into themes and opportunities that inform design decisions
  • Experience translating research insights into intuitive design concepts
  • Experience designing research methodology for a range of project objectives
  • Ability to validate design concepts through user testing practices

Why is this role important to our work?

You’re an essential part of our client service team, and are empowered to bring the client’s vision to life while leveraging ZoCo’s superpowers of insight and imagination. The work you’ll do will shape your career, build the legacy of our studio, and enable the health of the business you work within—all while providing meaningful impact to our clients and the people they serve. 

 


Next steps

If you would like to be considered for this opportunity, please fill out our online application. Please include enough information for us to gauge your past experiences (a resume, portfolio, etc). 

If we have a spark, we’ll reach out to schedule a brief call with our hiring team to gauge fit! If you have any questions please reach out to Natalie at [email protected]

What you can expect from our interview process.

Once we get through the applications, the interview process begins. These occur separately either at our studio or via zoom, with about 1-2 weeks in-between each. You will be notified along the way for exceptions, but it generally looks like this:

  • You’ll have a quick 30-minute chat with someone on our hiring team.
  • You’ll interview with one or two team members to review your experience. This normally takes about 1 hour.
  • You’ll interview with a Leadership member to discuss your fit within the organization. This conversation also takes about 60–90 minutes.

 


ZoCo Benefits

We believe in taking care of each other so we can take care of our families. We provide our team:

  • Paid Health Benefits: ZoCo provides medical, vision, and dental insurance.
  • Parental Leave: Growing your family is an exciting occasion, and as such, ZoCo provides leave for all parents to celebrate this milestone.
  • Annual Refresh: Our studio and our work shut down at the end of December through the new year, granting our team an extra week to recharge and refresh over the holidays.
  • IRA: ZoCo provides the option for a simple IRA, as well as a 3% match.
  • Short-term Disability: ZoCo pays 100% of our short-term disability policy, providing security should you need to be on leave.
  • Investment in Learning and Development: We provide training for skill development—both directly related to your role, as well as for soft skills.
  • Hybrid Style Environment: Our team takes a hybrid approach, and empowers both in-studio and remote work. Employees have the option to choose on a day-to-day basis. We strive to make collaboration easy and accessible to all, regardless of location. Currently, the majority of our team chooses to come into the studio daily.
  • Take the Time You Need: Are you sick? Need to go to the doctor? Take the time you need without worrying about it affecting your PTO. Your team will step up.
  • Dog-Friendly Studio: Have a furry friend at home? We welcome all well-behaved and non-disruptive dogs.

 

Where do you work?

At this time, ZoCo is only hiring residents of the greater-Columbus area. Our team takes a hybrid approach, and empowers both in-studio and remote work.

If we hire you, it’s because we think you’re brilliant and trust you to decide where you work each day. We share our objectives, and so long as you are meeting them, you’re free to pick the number of days you work in or out of the studio. Some in-person work will be necessary.

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