Senior UX Researcher
The Senior UX Researcher plays a vital role within the ZoCo team, taking on leadership of your own projects, supporting the creation of research processes, and working directly with clients to understand their needs and objectives. Actively driving collaboration among the creative team and advocating for human-focused design practices that create thoughtful and effective design solutions will be among your primary duties.
You will provide focused attention to translating insights and opportunities into actionable tactical design implications. You are an experienced UX Researcher who can lead generative research projects and develop insights, leveraging both qualitative and quantitative data, to inform our experience design, product design, and brand practices.
This role works frequently with our account team but is also detail-oriented and able to set timelines for their tasks and meet them. You will work closely with leadership and your peers to ensure the team’s output aligns with to project scope, client goals, and high strategic standards.
You’re an essential part of our Experience Design team and are empowered to bring the client’s vision to life while leveraging ZoCo’s superpowers of insight and imagination. The work you’ll do will shape your career, build the legacy of our studio, and enable the health of the business you work within—all while providing meaningful impact to our clients and the people they serve.
Professional Qualifications
- 4-year degree or equivalent work experience related to this role
- 3–5 years of experience conducting quant & qual research
- Portfolio or case stories demonstrating experience in UX research
- Example of experience with generative research processes
- Excellent presentation and interpersonal skills are required
- Experience as lead designer or researcher is preferred
- Strong competency with quantitative analysis in spreadsheets
- Meticulous attention to detail and exceptional organizational skills
- Proficiency in Excel or Google SheetsExperience facilitating various qualitative and quantitative research methods
- Experience distilling research findings into themes and opportunities that inform design decisions
- Experience translating research insights into intuitive design concepts
- Experience designing research methodology for a range of project objectives
- Ability to validate design concepts through user testing practices
Personal Qualifications
You take immense pride in your work. You strive to deliver the best product possible, and are always looking for opportunities to improve. You have the ability to make thorough and thoughtful decisions that consider both user and client needs. Because we serve clients, this person will also be able to handle feedback and work under fast-paced timelines without sacrificing quality.
You have professional goals, integrity in both work and personality, and an immense drive to deliver the highest quality product possible. You don’t settle but are highly collaborative and never ego-driven. You are willing to help where needed, aid in the research and ownership of projects, and are eager to try new things for the good of the team.
UX Research Responsibilities (85% of your role)
- Leverage a toolbelt of mixed research methods with the understanding of when to apply which method in each situation
- Create all research study materials, including deliverables like screeners, discussion guides, surveys, usability tests, and make tools
- Facilitate remote and in-person workshops, interviews, co-creation sessions, usability tests, and focus groups — whether with the client team or their external audiences
- Analyze research findings collaboratively using techniques like coding and clustering
- Articulate research findings into accessible, story-driven reports outlining the themes and opportunities
- Translate research themes into easy to understand design concepts, especially in relation to digital experience design
- Collaborate with your design peers and provide thoughtful feedback and discussion
- Contribute to the development of customer journeys, wireframes, content, and visual designs
- Work closely with the design and UX teams to align our work to research insights—you are the user advocate and insight expert for new ideas
Research Leadership Responsibilities (15% of your role)
- Mentor and support less experienced design/research peers on research projects and initiatives
- Support the creation of and improve upon UX processes to lead more efficient, thoughtful, and impactful solutions
- Provide thoughtful critical feedback to your peers to ensure the highest quality deliverables
Think you can hang? We’d love to hear from you. Share your information with us at: hello@zocodesign.com