Josh Walz, Associate Director of UX, ZoCo Design
There’s so many things that are underneath that UX umbrella.
When we think about what it contains, there’s user interface (UI). There’s what I prefer to call the architectural part of user experience, which is figuring out pathways, figuring out how the user or an individual is going to get from A to B in an experience.
There is the utility work of the experience – the parts it must have in order for it to work. There’s the technical pieces of it and understanding how it’s technically going to get created [including development].
In a lot of ways, user experience and customer experience (CX) are also very intertwined. But all of these things [including CX] are either fully under user experience, adjacent to it, or overlapping it some way like in a Venn diagram. [These various disciplines] are all closely related and intertwined in that way.