Client Engagement Manager
ZoCo is looking for a process-oriented Client Engagement Manager with meticulous attention to detail who can always keep a clear view of the big picture and has strong relationship management skills. Our ideal candidate can work independently and is committed to efficiency. They can juggle several projects, clients, and teammates while being capable of managing various—sometimes conflicting—priorities with constantly evolving requirements.
We place a high value on relationships, and our Client Engagement Manager will need to excel as the main point of contact between clients and the ZoCo team, making strategic decisions and intuitively knowing when to adapt our approach or deliverables to meet the objectives and priorities for a project. A natural leader, this team member must be comfortable quarterbacking all deliverables and deadlines, bringing order to chaos, and balancing client and ZoCo team needs.
Professional Qualifications
- 4-year degree
- 2–4 years of agency experience is required
- Knowledge and experience managing creative, research, and/or digital projects, solutions, or products preferred
- Excellent written and verbal communication skills required
- Excellent attention to detail and highly thorough required
- Proven experience managing projects to be on time, on budget, and to the high standard of execution required
- Strong ability to think strategically, listen, and communicate efficiently internally and externally required
- Experience identifying opportunities to proactively grow client relationships preferred
Personal Qualifications
You are driven, articulate, and confident to work independently. You’re committed to building new relationships and nurturing existing ones. You can insert yourself in the client’s shoes, understand their industry and the hurdles they face, and provide meaningful insights and value-driven solutions. As the client’s main contact, you provide excellent customer service but also manage scope creep. You have excellent writing, proofreading skills, and attention to detail. You are process-oriented and never let anything slip through the cracks. You are always ready and able to roll up your sleeves and insert yourself in areas you can add value.
Account & Project Management Responsibilities (75% of your role)
- Creates and nurtures meaningful client relationships
- Outlines, articulates, and manages all the aspects, processes, and deliverables of a project within the terms of a statement of work, and makes sure all projects are executed on time, on budget, and to the highest standard
- Defines and manages project timelines, team tasks, and hourly allocations using ZoCo’s project management software and tools
- Proactively strategizes and predicts future impacts on team and projects
- Collaborates weekly with the design team on time allocation and manages priorities for team members when needed
- Manages all communication with the client from kickoff through the final delivery of the project
- Interprets objectives and clearly communicates expectations to the client and team, thoroughly documenting all pertinent details, decisions, and responsibilities
- Prepares and assists with leading internal team meetings, project kickoff meetings, strategy sessions, and status update meetings
- Assists and reviews client presentations and deliverables
- Manages partners, vendors, and expenses for the accounts you manage
- Collaborates with accounting to ensure accurate and timely client billing
Business Development Responsibilities (20% of your role)
- Identifies future opportunities where ZoCo can add value to clients’ businesses
- Regularly reports internally on the status of projects and existing business opportunities, including escalation as needed
- Works collaboratively with ZoCo’s business development team to craft thoughtful approaches, proposals, and statements of work for existing clients
Internal Operations Responsibilities (5% of your role)
- Collaborates with accounting to ensure accurate and timely client billing
Think you can hang? We’d love to hear from you. Share your information with us at: hello@zocodesign.com
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